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Questions and answers.

70 answers about ordering, files, delivery and every product. Search below.

Ordering and working with us

How do I get a quote?

Use the Contact page, or the request form on any product page. Tell us the product, size, quantity and date you need it. A real person replies with pricing and a timeline.

What file types do you accept?

Print-ready PDF is best. We also accept AI, EPS, PSD, TIF and high-quality JPG. See Artwork and file setup for details.

Do I get a proof?

Yes. Every order gets a free file check and a digital proof, and nothing prints until you approve it.

Can you design it for us?

Yes. Our designers can build artwork from your logo and copy, or adapt existing files to a new size.

Can you deliver to the show floor?

Yes. We deliver to the advance warehouse or straight to your booth during move-in anywhere in Las Vegas.

What if something breaks during the show?

Call us. Many banners, signs and printed pieces can be reprinted the same day and brought to your booth.

Banners

What finishing is included with the Pole Banner?

To conform to most City requirements we include: Double Stitched pole pockets (free) Grommet at each corner - total of 4 (free) 2" Pole pockets top and bottom (free) Windslits (optional)

Pole Banner Set →
Do you have any installation tips?

We suggest all grommets be used during installation to prevent damages to the banner.

Pole Banner Set →
How to setup artwork files for Pole Banner Set?

Your submitted graphic should fit the exact dimensions of the print you ordered. There are 2” pole pockets at the top and bottom of this graphic. The seams from the hemmed pole pocket will be visible 2” from the top and bottom of the graphic.

Pole Banner Set →
What do you recommend on fabric cleaning and wash setting?

Fabric can be machine washed with cold water and gentle cycle. Lay flat or hang to dry. Wrinkles or creases can be eliminate with hand steamer. Do NOT bleach, tumble dry, or iron.

Tension Fabric →
Does optional velcro come with both loop and hook?

1” optional velcro include both loop and hook and 2” optional velcro include loop only.

Tension Fabric →
What are suggested pole dimensions for optional pole pocket(s)?

Please see our recommendation below: 2” pole pocket accommodates 1” diameter pole and under 3” pole pocket accommodates 1.5” diameter pole and under

Tension Fabric →
How to setup artwork files for pole pockets?

Your submitted graphic should fit the dimensions of the print you ordered. There is no additional bleed required. There will be a hemline across the graphic, it will be 2" or 3" from the edge of the graphic depending on what sized pole pocket you order.

Tension Fabric →
What is the minimum size or charge for Vinyl Backlit Banner?

Minimum size for Vinyl Backlit Banner is 12.5 sq.ft. or a minimum charge of $50.

Backlit Banner →
Does optional velcro come with both loop and hook?

The loop side is sewn on the banner, and the hook side is an adhesive strip that is included.

Fabric Banner (9.5oz. Blockout) →
Does the material come with lamination?

The Super Smooth material doesn't need lamination due to UV printing, which provides UV protection for a longer lasting print.

Indoor Banner / Super Smooth →
Can this product be used with X-Stand Hardware?

Yes, just order 24" x 63" or 32" x 71" with 4 Corner Grommets for X-Stand Graphics.

Indoor Banner / Super Smooth →
What optional finishings do you offer for this material?

We offer 9 optional finishings for your needs: Hem (free) Grommet (free) Pole pocket Windslit Webbing D-ring Reinforced corner using Banner Tabs Rope Velcro (Not available on Double-Sided Banners)

13oz Vinyl Banner →
Do I need special Banner finishing?

Whether you are ordering a street banner, large banner, or a long time use banner it is suggested to have the following additional finishing options selected: Webbing Reinforced corner using Banner Tabs In addition to the finishing options it is suggested all grommets to be used upon installation.

13oz Vinyl Banner →
What are suggested pole dimensions for optional pole pocket(s)?

Please see our recommendation below: 2” pole pocket accommodates 1” diameter pole and under 3” pole pocket accommodates 1.5” diameter pole and under 4” pole pocket accommodates 2” diameter pole and under

13oz Vinyl Banner →
How to setup artwork files for pole pockets?

Your submitted graphic should fit the dimensions of the print you ordered. There is no additional bleed required. There will be a hemline across the graphic, it will be 2", 3", or 4" from the edge of the graphic depending on what sized pole pocket you order.

13oz Vinyl Banner →
What optional finishings do you offer for this material?

We offer 9 optional finishings for your needs: Hem (free, single-sided only) Grommet (free) Pole pocket Windslit Webbing D-ring Reinforced corner using Banner Tabs Rope Velcro (Not available on Double-Sided Banners)

18oz Blockout Banner →

Trade Show Displays

Is this material toxic?

The only significant hazards from this product arise under conditions of combustion or elevated temperatures.

Popup →
Do I need any additional hardware to install LED Lights?

For tension fabric display, use the connector included with display to install. For velcro fabric pop up display, no additional hardware is needed. Simply slid on and you are ready to go.

LED Light (Trade Show Display) →
Does LED Lights compatible with displays from other supplier?

This set of 2 LED Lights maybe not compatible with displays from other supplier.

LED Light (Trade Show Display) →
How much amp’s does spot lights requires?

Banner Stands

Are table top retractable banners safe to bring on airplanes?

Absolutely! The size of table top retractable banners allows for placement in carry on luggage or in checked baggage.

Table Top Banner Stand →
Can my design be smaller than the actual banner area?

Yes, your design can be smaller than the banner area provided. If you want to leave areas blank, simply leave it white or a solid color when designing your banner on our design tool.

Table Top Banner Stand →
How do banners attach to the X-Stand?

Each banner is designed with metal grommets placed in each corner of the banner to secure it to the stand. The grommeted holes in the banner then attach to hooks which are part of the arms of the X-Stand.

X-Stand →
Can Back Drop hardware adjust to a different size range?

Yes, Back Drop adjustable size ranges are Width: 69”-129”, Height: 36”-102”.

Step and Repeat Backdrop →
Do you have a Back Drop installation guide?

Yes, click here to view Back Drop installation guide.

Step and Repeat Backdrop →
How to setup artwork files for Back Drop - Large Tube?

Your submitted graphic should fit the exact dimensions of the print you ordered. There are 3” pole pockets at the top and bottom of this graphic. The seams from the hemmed pole pocket will be visible 3” from the top and bottom of the graphic.

Step and Repeat Backdrop →

Event Tents

Can I leave the canopy graphic on while I retract the tent frame?

We do NOT recommend you leave the canopy graphic on while you retract the tent frame.

20ft Event Tent →
Can I use different artwork for each side?

Yes, you can simply upload the artwork for each side ABCD.

20ft Event Tent →
How many graphics can fit in the Carry Bag Graphics/Accessories Compartment?

The Carry Bag Graphics/Accessories Compartment can fit either 1 canopy graphic top or 1 full wall + 2 half wall.

20ft Event Tent →
What do you recommend for cleaning the event tent graphics?

We recommend you hand wash the event tent graphics by using soft brush, mild soap, and warm water to clean. The event tent is NOT machined washable.

20ft Event Tent →
How would canopy and full wall connect together?

The full wall is connected to the hardware by securing loops around the tent frame.

20ft Event Tent →
Can I use the full wall(s) on all 4 sides?

Yes. Full walls are provided with velcro loops that can be secured to the tent frame and legs. Walls can be installed on any of the tents four sides using the velcro loops.

10ft Tent Walls →

Signs & Letters

Is there a difference in cost for straight or rounded corners?

Both options are free of charge

Magnets →
Can I purchase size larger than 36” x 96”?

At this time that is the maximum size available for our magnets. If you do need to go larger we recommend splitting the artwork into 2 smaller pieces.

Magnets →
How long is the turnaround for my Channel Letter order?

For standard channel letters and shapes between 16" to 24", orders will be completed within 2-4 business days. If vinyl is needed or your letters oversize this may extend your turnaround time.

Standard Channel Letter →
Do you have a price break down for different components and options?

Yes. The price sheet reflects automated quote calculated by the system. Please Note: Area(s) of your Text or Logos that are too small to be fabricated properly with Aluminum Returns may need to be altered before beginning production. This may incur additional charges and cause a delay on your completion time.

Standard Channel Letter →
What are the minimum and maximum production limit, cutout, stroke, spacing?

Shaped channel letter or light box: 58.5"x 136" Square or rectangle light box: 48" x 72", 36" x 96", 12" x 136", 24" x 136", 30" x 136" Rounded light box: 48" x 48" Oval light box: 48" x 72", 36" x 96", 12" x 136", 24" x 136", 30" x 136". Smallest stroke should be no less than 2". Please Note: Area(s) of your Text or Logos that are too small to be fabricated properly with Aluminum Returns may need to be altered before beginning production. This may incur additional charges and cause a delay on your completion time.

Standard Channel Letter →
What kind of art files should I submit?

All files submitted must be Vector and scaled to your specifications. The shape of the channel letter should also be simplified before uploading. Avoid uploading complex lettering or shapes. Convert all colors to CMYK for better color output. Please Note: We does not guarantee color matching.

Standard Channel Letter →
Do you have any fastener suggestions?

Yes. This information is included with your installation guide along with your Channel letter order.

Standard Channel Letter →
Do you also have optional parts for installation?

Yes. Optional 2-Wire, 16G, 8-Foot, 3 Outlets, 120V Flat Plug Extension Cord can be ordered.

Standard Channel Letter →
How to quote logos/complex graphics?

Please see details at .

Standard Channel Letter →
What are the maximum and minimum production limits for each letter?

Size Limits: Minimum stroke thickness: no less than 1". The largest standard size quoted is 36" x 36". Artwork exceeding this limit will be proportionately scaled down in your quoting page. Please submit email requests for estimates beyond automated options. This option is subject to additional processing time and production fees.

Reverse Lit →
What kind of art files should I submit?

Our system accepts PDF, EPS, or AI formats. All files submitted must be Vector and scaled to your specifications. Each letter should be outlined and simplified before uploading. If you have any trouble uploading a file, you may click the “Help” button at the bottom right and our team will contact you with a quote ASAP.

Reverse Lit →
How long is the production time for stainless steel channel letters?

The standard turnaround for the stainless steel channel letters is 3 weeks plus shipping. If you order a customized Pantone-C color that is outside of the colors listed, it will take an additional 3 or more days for completion.

Reverse Lit →
How long is the wiring/cord?

Our stainless steel letter comes standard with a 3 feet cord. Additional cord can be ordered for extra pricing.

Reverse Lit →
Are installation accessories provided?

Optional installation accessories are available for purchase. We offer simplified installation accessories that do no require the disassembly of letters. These include mounting screws.

Reverse Lit →
Do you also have optional parts for installation?

Yes. Optional 3-Wire, 16G, 8-Foot, 3 Outlets, 120V Flat Plug Extension Cord can be ordered.

Reverse Lit →
Is there a difference in cost for straight or rounded corners?

Both options are free of charge.

Dry Erase Magnet →
Can I purchase a size larger than 36” x 96”?

At this time, that is the maximum size available for our magnets. You can place individual jobs to create a panel image, however, please be aware alignment may not be exact.

Dry Erase Magnet →
Are the free graphic(s) installed on hardware before shipping?

Yes, all free graphic(s) are installed, and ready to use.

Standard Signicade (White) →
What direction do the flutes run on your coroplast signs?

The flutes on our coroplast signs run vertically on all signs with a width of 48" or less. If the width is over 48" the flutes will run horizontally.

Dry Erase Coroplast →
Would free graphic(s) installed on hardware?

All free graphic(s) are installed, and ready to use.

Reflective Signicade A-Frame →
How will this product be shipped?

Product ships rolled in a tube.

Styrene →
How do I set up my file?

Please create artwork at exact Order Size - 4ft: 45" x 32", 8ft: 94" x 33" Please keep important text / logos at least 1.5" away from all edges.

Banner A-Frame →
Can the Snap Poster Hanger be used outdoors?

The Snap Poster Hanger can be used outdoors but it is not suggested.

Snap Poster Hanger →

Wall, Window & Floor

Should I use white or clear acrylic for my Light Box?

For light box, our translucent vinyl work best with white acrylic, clear acrylic is not recommended.

Adhesive Translucent Vinyl →
Does your window cling have any adhesive?

Yes, our window clings have a mini-dot low tack adhesive backing. This allows for quick bubble free installation and make graphics easily repositionable.

Premium Window Cling →
Is this material available on a matte finish?

Yes, this product is in a matte finish.

Premium Window Cling →
What is the maximum width allowed for graphics?

Maximum width allowed is 52 inches.

Posters →
My design has several colors. With that affect the price?

Nope! All of our posters are printed using a 4-color, CMYK process, so whether your design has one color or one hundred colors, you won’t be charged any extra!

Posters →
What is Backlit film used for?

Backlit film is used mainly for light boxes.

Backlit Film →
How is your Backlit film printed?

We print directly on the Backlit film to ensure the color will last as long as the material itself.

Backlit Film →

Hardware & Supplies

How many graphics would fit in the Graphics/ Accessories Compartment?

The Graphics/ Accessories Compartment could fit either 1 canopy graphic top or 1 full wall + 2 half wall.

Tent Carrying Bag w/ Wheels →
Can Back Drop hardware adjust to a different size range?

Yes, Back Drop adjustable size ranges are Width: 69”-129”, Height: 36”-102

Step and Repeat Backdrop (Hardware Only) →

Still have a question?

Ask a real person. We usually reply within the hour during business hours.

(702) 524-8914